Self-Service Payment Portal
Period: 04/2022 – 06/2022
Role: Software Developer
Client: Lowell
Team size: 3
Person days: 40
Lowell had already implemented an online payment option via the consumer portal. However, since the registration process for the portal was complex and involved sending a letter, management wanted straightforward solutions for paying claims directly online. Within the project, several options were developed and implemented.
My contributions to the project::
- Designing solutions together with the managing director
- Implementation of three concepts (Self-Service Payment Portal with postal code, payment link sent in the welcome letter, ad-hoc payment link for callers)
- Monitoring of collected payments
- Privacy-compliant design of the Self-Service Payment Portal